Cancellation and Refund

Return and Refund Conditions

You can return the product you have received within five (5) days from the date of delivery without opening / destroying /
 destroying the packaging, using the product. Return the product with a petition or return form that includes your product invoice, order number.

 

   Open and check the packages that you think are damaged during shipment in front of the company representative from whom you received them.
 If there is any damage to the product, do not take delivery of the product by making a report to the cargo company. Do not forget that after 
the product is received, you have accepted that the cargo company fulfills its duty completely.

 

   Returns of products that have been opened, used, destroyed and so on are not accepted.

 

   The customer is obliged to return the product as it was delivered to him, and to compensate for the loss of the commercial value of the product due to use.

 

   In the event that the customer returns the product or withdraws from the exchange, the product price will be refunded within ten
 (10) days from the time the returned product reaches Us. The product return fee to credit card is made by your bank between 2-6 weeks. During this period, 
our company does not have any savings.

 

   In cases where any opening, deterioration, breakage, destruction, tearing, use and other situations are detected in the product and its packaging,
 and if the product cannot be returned in the state it was delivered to the customer, the product will not be refunded and the price will not be refunded.

 

   For malfunctions that may occur after the product reaches the customer, the authorized services of the seller company should be consulted.

 

   Shipping fee will be paid by the customer for the products returned in accordance with the above conditions.
PRIVACY COMMITMENT AND SECURITY POLICY

 

   Every stage of communication is secured for credit card transactions on our site.

   Site-Visitor Communication Security

   The communication between the site and the visitor on the order pages of our site takes place in 128 bit SSL standard.
 The communication standard in question is of a nature that can be used safely even in many traded sites. 
It indicates whether this communication format exists on the page where credit card information will be given,
 and that the expression written in the address bar when the page is accessed is in the form of https: // .., not in the form of http: // ... 
hen you access pages of this nature, there is a lock sign in the lower right corner of the browser.

 

   Site-Bank Communication Security

   The security of transferring credit card information from the site to the bank is realized with the maximum security offered by the bank. 
In addition to the many components of the said security, the CVV2 / CVC2 code is also used on our site as a precaution against shopping with stolen card or card information.
In-Site Data Security

   In transactions you will make in a secure environment, no person, institution or organization can access your information except for you and the bank
 that has allocated your credit card to you. The credit card transaction page transmits the card information directly to the bank POS system and informs 
the customer of the transaction result. Credit card information is not transferred via e-mail or similar methods. It is not even possible for us to access
 the credit card information transferred as a result of the online transaction.

 

   Site-Visitor Communication Security

   The communication between the site and the visitor on the order pages of our site takes place in 128 bit SSL standard. 
The communication standard in question is of a nature that can be used safely even in many traded sites.
 It indicates whether this communication format exists on the page where credit card information will be given, a
nd that the expression written in the address bar when the page is accessed is not in the form of http: // ..,
 but also in the format https: // ... When you access pages of this nature, there is a lock sign in the lower right corner of the browser.

 

   Site-Bank Communication Security

   The security of transferring credit card information from the site to the bank is realized w
ith the maximum security offered by the bank. In addition to the many components of the said security,
 the CVV2 / CVC2 code is also used on our site as a precaution against shopping with stolen card or card information.
In-Site Data Security

   In transactions you will make in a secure environment, no person, institution or organization can access your
 information except for you and the bank that has allocated your credit card to you. The credit card transaction p
age transmits the card information directly to the bank POS system and informs the customer of the transaction result.
 Credit card information is not transferred via e-mail or similar methods. It is not even possible for us to access the c
redit card information transferred as a result of the online transaction.

 

   Regulation on Application Principles of Distance Contracts

 

   Purpose Article 1- The purpose of this Regulation is to regulate the implementation procedures and principles for distance contracts.

 

   Scope Article 2- This Regulation is applied to contracts that are made by using written,
 visual and electronic media or other means of communication and without confronting the consumers,
 and the delivery or performance of the goods or services to the consumer immediately or later.

 

   Basis Article 3- This Regulation has been prepared on the basis of the 31st of the Law on Consumer 
Protection dated 23/2/1995 and numbered 4077 and the articles 9 / A added to this Law by the Law No 4822.
Definitions Article 4- In the implementation of this Regulation;

a) Ministry: Ministry of Industry and Trade,

b) Minister: Minister of Industry and Trade,

c) Goods: Movable goods, residential and holiday immovable properties and software, sound, 
image and similar intangible goods prepared for use in electronic media,

d) Service: Any activity other than providing goods for a fee or benefit,

e) Seller: Real or legal persons who offer goods to consumers within the scope of their
 commercial or professional activities, including public legal entities,

f) Provider: Natural or legal persons providing services to consumers within the scope of
 their commercial or professional activities, including public legal entities,

g) Consumer: Real or legal person who acquires, uses or makes use of a good or service for 
commercial or non-professional purposes, h) Lender: Banks, private financial institutions
 and financing companies authorized to give cash loans to consumers in accordance with their legislation,

ı) Distance Contract: It refers to the contracts that are made by using written, visual, 
telephone and electronic media or other communication tools and without any confrontation with 
the consumers and that the goods or services are delivered to the consumer immediately or later. Preliminary Information
Article 5- Before the conclusion of the distance contract, the following information must be given to the consumer.

a) Name, title, address, telephone and other access information of the seller or provider,

b) The basic characteristics of the goods or services subject to the contract,

c) The sales price of the goods or services subject to the contract, including all taxes,

d) The validity period of all promises of the seller or supplier, including the price,

e) Information on how the consumer payments will be made,

f) Information on how the delivery and performance will be carried out and the amount of related expenses, 
if any, and by whom it will be covered,

g) Information on the right of withdrawal and how to use this right,

h) The cost of the communication means used, if there is a cost to the consumer,

ı) The schedule regarding the delivery and performance dates of the goods or services subject to the contract,

j) The full address, telephone and other access information of the seller or provider to which the consumer 
can submit their demands and complaints. Written Proof of the Accuracy of Preliminary Information

 

   Article 6- The contract cannot be concluded unless the consumer confirms in writing that he
 has obtained the preliminary information correctly and completely. In electronic contracts, this 
confirmation process is done electronically. The consumer must obtain written approval including
 preliminary information before the goods subject to the contract reach him for the goods and before 
the execution of the contract at the latest for the services. Conditions to be in the Contract
Article 7- It is obligatory to make the distance contract in writing and to give a copy of this contract to the consumer.
 In the contract;

a) Name, title, full address, telephone and other access information of the consumer, seller or provider,

b) The date on which the contract is issued,

d) The date and method of delivery or performance of the good or service,

d) Information on the amount of delivery and performance expenses and by whom it will be covered,

e) The type or type, quantity, and brand and model of the contractual good or service,

f) The cash sale price of the good or service in Turkish Lira, including taxes,

g) Total sales price in Turkish Lira to be paid with interest according to maturity,

h) Default interest rate, provided that the interest amount does not exceed thirty percent 
of the annual rate at which interest is calculated and the interest rate specified in the contract,

ı) Down payment amount,

j) Payment plan,

k) The legal consequences of the default of the debtor.
Right of Withdrawal Article 8- Consumer; In distant contracts for the sale of goods, 
it has the right to withdraw from the contract by refusing the goods within five days
 from the date of receipt without any legal and criminal liability and without any justification.
 In distance contracts for service provision, this period starts on the date the contract is signed. 
In the contract, if it is decided that the performance of the service will be made before the expiry of 5 days,
 the consumer can use his right of withdrawal until the date when the performance begins. Expenses arising from the use of the 
right of withdrawal belong to the seller or the provider. Contracts for services rendered in electronic environment and goods delivered
 immediately to consumers are not subject to the provisions regarding the right of withdrawal and its use. Even if the delivery of the goods 
is made to a person other than the consumer who is a party to the contract, the consumer can exercise his right of withdrawal. In this case,
 the seller receives the goods from the third party in accordance with the provisions of the fourth paragraph of Article 9. 
The consumer cannot use his right of withdrawal for the goods produced in accordance with the special requests and demands of the
 consumer or made personalized by making changes or additions. In addition, the consumer cannot use his right of withdrawal in the 
case of goods that cannot be returned due to their nature, which are likely to deteriorate rapidly or expire. If one of the conditions 
in the 6th and 7th articles of this Regulation is missing, the seller or the supplier will correct the deficiency within thirty days at the latest.
 In this case, the 5-day period starts from the date on which the information that the deficiency has been corrected is delivered to the consumer in writing. 
If the amount paid by the consumer is partially or completely covered by the seller or provider or based on the agreement between the seller or the provider and the lender,
 the loan agreement will automatically terminate without any compensation or penal clause obligation. However, for this, the withdrawal notice must also be sent in writing to the lender.
Liability of the Seller and the Provider Article 9- The seller or the provider is obliged to fulfill the action within thirty days at 
the latest from the moment the consumer receives the order. This period may be extended for a maximum of ten days, provided that the consumer is notified in advance.
 The seller or the provider is obliged to return the price, valuable documents and any documents that put 
the consumer under debt within ten days from the date of receipt of the withdrawal notification, and also to 
take back the goods within twenty days. The seller or the provider delivers a copy of the contract and a copy
 of the written confirmation of the confirmation of the preliminary information before the delivery or performance
 of the goods or service subject to the distance contract to the consumer, by ensuring that it is signed with the c
onsumer's own handwriting. The burden of proof in dispute belongs to vendors and providers. Provided that it is justified,
 the seller or the supplier may supply goods or services of equal quality and price to the consumer before the contractual
 performance obligation expires and provided that it is specified in the contract. If the seller or the supplier cannot 
fulfill the contractual obligations by claiming that it is impossible to fulfill the goods or services subject to the order,
 it will notify the consumer before the expiry of the contractual performance obligation. It returns the price paid and all documents
 that are under debt to the consumer within 10 days.

 

   Reimbursement Article 10- In distant contracts, if the payment is made by credit card or a similar payment card, 
the consumer may request the cancellation of the payment transaction on the grounds that the card is used out of his /
 her consent and illegally. In this case, the issuing institution returns the payment amount to the consumer within 10 days 
from the notification of the objection.
Out of Scope Contracts Article 11 - The provisions of this Regulation;

a) Bank, related to insurance,

b) Contracted through automatic vending machines,

c) Contracted by public coin-operated phones,

d) Contracted through auction,

e) Related to the supply of goods regularly provided to the consumer's
 home or workplace for food, beverage and daily consumption,

f) It does not apply to contracts that contain provisions regarding the provision of accommodation, 
transportation, food supply, sporting and cultural activities and entertainment services undertaken by the provider on a special day or time.

 

   Enforcement Article 12- This Regulation enters into force on 14/6/2003.

 

   Execution Article 13 - The provisions of this Regulation are executed by the Minister of Industry and Trade.